📋 Overview
Our refund and return policy is valid only on the same day of purchase.
If the same day has passed since your purchase, we cannot offer a refund. In such cases, only exchange is allowed.
🔄 Exchange Eligibility
To be eligible for an exchange:
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✔️ The item must be unused
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✔️ It should be in the same condition as received
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✔️ It must be in the original packaging
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✔️ A receipt or proof of purchase is required
🚫 Please do not send your purchase back to the manufacturer.
🚫 Non-Returnable Items
Certain items cannot be returned or exchanged, including:
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❌ Perishable goods (food, flowers, newspapers, magazines)
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❌ Intimate or sanitary items
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❌ Hazardous materials
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❌ Flammable liquids or gases
Additional non-returnable items:
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🎁 Gift cards
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💻 Downloadable software products
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🧴 Some health & personal care items
⚠️ Partial Refunds (If Applicable)
Partial refunds may be granted in the following cases:
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📚 Books with obvious signs of use
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🔧 Items damaged or missing parts (not due to our error)
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⏳ Items returned after 30 days of delivery
💰 Refunds
Once your returned item is received and inspected, we will notify you via email regarding:
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📩 Receipt confirmation
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✅ Approval or ❌ rejection of your refund
If approved:
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💳 The refund will be processed
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💸 Amount will be credited to your original payment method
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⏱️ Processing time may vary depending on your bank
⏳ Late or Missing Refunds
If you haven’t received your refund yet:
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🏦 Recheck your bank account
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💳 Contact your credit card company
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🏛️ Contact your bank for processing updates
If the issue still persists, please contact us at
📧 support@texorra.com
🏷️ Sale Items
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❌ Sale items are non-refundable
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✔️ Only regular priced items are eligible for refunds
🔁 Exchanges
We replace items only if they are defective or damaged.
📧 Email us at: support@texorra.com
📦 Send the item to:
3001, Sec 15, Sonipat, Haryana (131001)
🎁 Gifts
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If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit
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If the gift was shipped to the buyer first, the refund will be sent to the gift giver
🚚 Shipping Returns
To return your product:
📧 Email: support@texorra.com
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🚛 Return shipping costs are non-refundable
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💸 Return shipping cost will be deducted from the refund
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📍 Delivery time may vary based on your location
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📦 For high-value items, we recommend trackable shipping or insurance
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❗ We do not guarantee receipt of returned items
🆘 Need Help?
For any questions related to returns, refunds, or exchanges, feel free to contact us: